Privacy Policy
Last Updated: March 15, 2025
Introduction and Scope
At silvarithome, we understand that managing your financial information requires absolute trust. This privacy policy explains how we collect, use, and protect your personal data when you visit our website, use our money handling services, or interact with our financial solutions. We're committed to maintaining the highest standards of data protection while serving clients across Canada.
This policy applies to all interactions with silvarithome, whether through our website at silvarithome.world, phone consultations, email communications, or in-person meetings at our Wellandport location. We process personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
Information We Collect
We collect different types of information depending on how you interact with our services. This helps us provide personalized financial solutions and maintain secure money handling practices.
Personal Identification Information
- Full name, address, and contact details including phone numbers and email addresses
- Date of birth and government-issued identification numbers when required for financial services
- Employment information and income verification documents for credit assessments
- Banking details and financial account information necessary for money transfers and transactions
Financial Transaction Data
- Transaction histories, payment amounts, and transfer records
- Account balances and financial statements when provided for our services
- Credit reports and financial assessments conducted with your explicit consent
- Investment preferences and risk tolerance information for advisory services
Website and Communication Data
- IP addresses, browser types, and device information when visiting our website
- Pages visited, time spent on site, and interaction patterns for service improvement
- Email communications, chat logs, and phone call records for quality assurance
- Preferences for marketing communications and service notifications
How We Use Your Information
Your personal information serves specific purposes related to our financial services. We never use your data for purposes beyond what's necessary to serve you effectively and comply with Canadian financial regulations.
We process your information only with your consent or when required by law. You can withdraw consent at any time, though this may affect our ability to provide certain services.
| Purpose | Data Used |
|---|---|
| Service Delivery | Contact information, financial data, identification |
| Risk Assessment | Credit history, income verification, transaction patterns |
| Regulatory Compliance | Identity verification, transaction monitoring, reporting |
| Communication | Contact preferences, service updates, account notifications |
Data Sharing and Third Parties
We maintain strict controls over who can access your information. Data sharing occurs only when necessary for service delivery or legal compliance, and always with appropriate safeguards in place.
Authorized Service Providers
We work with trusted partners who help us deliver our money handling services. These include payment processors, credit reporting agencies, and secure data storage providers. All partners sign comprehensive data protection agreements and must meet our security standards.
Legal and Regulatory Requirements
Canadian financial regulations require us to share certain information with government agencies, including the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) for anti-money laundering compliance. We also respond to valid legal requests from courts and law enforcement.
Business Transfers
In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new entity. You'll receive advance notice of any such transfer and information about your choices regarding your data.
Your Privacy Rights
Under Canadian privacy law, you have several important rights regarding your personal information. We've designed our systems to make exercising these rights straightforward and efficient.
- Access your personal information and receive copies of data we hold about you
- Request corrections to inaccurate or incomplete information in your records
- Withdraw consent for optional data processing activities
- Request deletion of your data when legally permissible
- File complaints with our privacy officer or the Privacy Commissioner of Canada
- Receive information about data breaches that may affect your personal information
To exercise these rights, contact our privacy officer using the information provided below. We'll respond to your request within 30 days and may ask you to verify your identity to protect against unauthorized access.
Data Security and Protection
Protecting your financial information is our top priority. We've implemented multiple layers of security to prevent unauthorized access, alteration, or disclosure of your personal data.
Technical Safeguards
Our systems use industry-standard encryption for data transmission and storage. We maintain secure servers with regular security updates, implement multi-factor authentication for staff access, and conduct regular penetration testing to identify vulnerabilities.
Physical Security
Our Wellandport office features controlled access systems, surveillance monitoring, and secure document storage. Physical files are kept in locked cabinets with access limited to authorized personnel only.
Staff Training and Access Controls
All silvarithome employees receive regular privacy training and sign confidentiality agreements. We implement role-based access controls, ensuring staff can only access information necessary for their job functions.
Data Retention and Deletion
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by Canadian law. Different types of information have different retention periods based on legal requirements and business needs.
| Information Type | Retention Period |
|---|---|
| Client identification documents | 5 years after relationship ends |
| Transaction records | 7 years per FINTRAC requirements |
| Marketing communications | Until you unsubscribe or 3 years |
| Website analytics data | 2 years or until deletion requested |
When retention periods expire, we securely delete or anonymize your information. For digital data, we use secure deletion methods that make recovery impossible. Physical documents are shredded or destroyed through certified disposal services.
Contact Our Privacy Officer
If you have questions about this privacy policy, want to exercise your privacy rights, or need to report a privacy concern, please contact us:
We review and update this privacy policy annually or when significant changes occur to our data practices. Check this page periodically for the most current information about how we protect your privacy.